Support

How can we help?

Answers about your account, membership, downloads, and listening, plus the editorial questions behind the summaries. Can’t find it? Email us and a person will reply.

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Account and membership

How do I cancel my membership?

Cancel through the store you bought from (App Store or Google Play), on the web membership page if you bought on the web, or by contacting support. Cancellation applies from the next billing period; the current period stays available.

Where can I manage a Wiseley membership?

Signed-in members can open the account billing page. Store-managed purchases may also need to be managed in the Apple App Store or Google Play account that completed the purchase.

How do I update my payment method or see my invoices?

If you bought on the web, open the account billing page and choose the secure billing portal: it lets you update payment details, view invoices, or cancel renewal. Purchases made in the App Store or Google Play are managed in that store account.

Can I get a refund?

Except where the law says otherwise, payments are non-refundable, including for partly used periods. Refunds for App Store or Google Play purchases follow those stores’ policies. If you live in the EU or UK, you may withdraw within 14 days of purchase, unless you asked for immediate access and acknowledged that the right is lost once access begins. To withdraw, email support@wiseley.app with your order reference. The Terms have the full conditions.

Will I see a price before paying?

Yes. Available plans, billing periods, and the price charged are shown in the purchase flow before confirmation. Wiseley does not publish a universal price in this FAQ because offers and store currencies can vary.

I bought membership on the web. How do I get access in the app?

Your purchase is linked to the email address you used at checkout, so sign in with that address. Activate the account with the link we email you; it works once and expires after 30 minutes, and you can request a new one from the payment confirmation page. If payment went through but access has not appeared yet, do not pay again: give it a few minutes, then email support.

How do I restore a purchase?

In the Wiseley app, choose Restore purchase on the membership screen. Restore checks the App Store or Google Play account on your device. If no active purchase is found, email support with the email address you signed in with.

How do I delete my account?

In the app, open Edit profile and choose Delete account, or email support@wiseley.app. Cancel any active App Store or Google Play subscription first: deleting an account does not by itself cancel a subscription managed by Apple or Google. The privacy policy explains how your data is handled.

Downloads and listening

How do offline downloads work?

Downloaded books stay available after their audio and text package has finished saving on your device. Offline access is part of membership in the app.

Why are my downloads asking me to connect?

The app checks that saved downloads belong to your account and that your membership is active. Connect to the internet once to verify; your saved files are kept.

How do I report a problem with a book, its audio, or its text?

Use Send feedback on the Profile screen in the app and include the book, chapter, or playback step that needs attention. You can also use the Report a problem button on this page.

Using Wiseley

What is Wiseley?

Wiseley is a reading and listening app and public book summary library. It helps readers explore a book’s ideas and themes, retain selected insights, and choose where deeper reading is worthwhile.

Can I read and listen to summaries?

Wiseley supports reading and listening to summaries in the app.

How long is a Wiseley summary?

Wiseley summaries are structured for focused reading or listening sessions.

How do I choose a first book?

Browse the topic collections, search the book directory by title or author, or use the learning-plan questions to identify the subjects and outcomes that matter to you.

Summaries and editorial work

How are Wiseley summaries made?

Wiseley uses AI-assisted generation, deterministic validation, and editorial quality checks. Published web records preserve source fingerprints and revision provenance instead of presenting generated text as unaudited human writing.

Does a Wiseley summary replace the full book?

No. A summary is an orientation to the author’s argument and selected ideas. The complete book remains the primary source for its examples, evidence, qualifications, voice, and full context.

Why does each book page show only short chapter orientations?

The public page is designed to explain the book’s sequence and help a reader assess fit without publishing the complete chapter transcripts. The app is the intended reading and listening experience for the full Wiseley summary.

How does Wiseley handle health or financial books?

Wiseley attributes claims to the author and adds a clear boundary on higher-stakes pages. A summary explains a book; it is not medical, legal, or financial advice and may not reflect current professional consensus.

Can I request a correction?

Yes. Email hello@wiseley.app with the affected URL and an explanation of the issue. Reports are reviewed against the source and revision record before a published page is changed.

Catalog and access

How many summaries are available on the Wiseley website?

This committed web catalog contains 475 validated English book summaries. The number can differ from the mobile catalog as releases are approved and synchronized.

Why can the website and app catalogs differ?

The public site publishes only records that pass its snapshot validation and provenance checks. Mobile access also depends on the current backend release and the access attached to an account.

Trust, privacy, and the Wiseley brand

Is Wiseley transparent about using AI?

Yes. Wiseley identifies its summaries as AI-assisted, preserves source and revision provenance on published web records, and accepts correction reports by email.

Is Wiseley affiliated with every author in its library?

No affiliation or endorsement is implied by a book’s inclusion. Book and author names identify the work being summarized, and the page keeps the author’s claims attributed to that source.

Does Wiseley use analytics before I consent?

Optional analytics storage is denied by default. The consent control explains the choice and lets visitors accept, reject, or revisit analytics preferences; necessary storage remains limited to operating the site.

Where can I read the privacy, cookie, and editorial policies?

The footer links to the privacy notice, cookie notice, terms, editorial team, and editorial methodology so those publishing and product policies remain available from every public page.

Delete your account

You can delete your Wiseley account yourself, or ask us to do it.

  • In the app: open Edit profile and choose Delete account. You will be asked to confirm before anything is deleted.
  • By email: write to support@wiseley.app from the email address on your account so we can verify the request.

Cancel any active App Store or Google Play subscription first: deleting an account does not by itself cancel a subscription managed by Apple or Google. How your data is handled afterwards is described in the privacy policy.